State of the Contact Center 2022 with Shep Hyken
Key findings from Calabrio's State of the Contact Center 2022 Report with Customer Service and Experience Expert Shep Hyken.
Calabrio recently released a report on the State of the Contact Center, where we surveyed 250 consumers and contact center managers to understand where the contact center sits in their minds and ours. Listen in as Dave and Shep discuss some of the key insights revealed and some things your contact center can do to close the gap.
