Preference-Based Scheduling with Ashley Snow
Join Dave Hoekstra as he discusses the benefits of preference-based scheduling with Ashley Snow, the Resource Management Consultant at Alliant Energy.
Ashley is a major reason that Alliant Energy has paved the way in the US using preference-based scheduling with Calabrio WFM. Listen to hear about their implementation process, agent feedback and challenges they have overcome to ultimately decrease attrition and maintain agent wellbeing!
