Calabrio and Webhelp Anywhere - Reimagining CX for a Competitive Advantage
With Sandrine Asseraf from Webhelp - How reimagining your CX process could lead to a large competitive advantage.
Dave speaks to Sandrine Asseraf, Group Managing Director of Webhelp, about how reimagining CX goes beyond just a few quick changes. The pandemic forced us all to think about CX differently, so how does a huge organization like Webhelp go about keeping their clients happy while moving thousands of agents home? The answer is Webhelp Anywhere, a philosophy that takes the holistic customer into account. Join us for a discussion on the results of Webhelp's CX survey, with some surprising results!
