All Episodes
Displaying 41 - 46 of 46 in total
Episode 5: Shep Hyken
Our first in a series of episodes recorded at Calabrio's C3 2019 Conference from San Antonio. Our first guest in this series is Shep Hyken, our keynote speaker at the...
Episode 4: Caryn Yurkstas from Paychex
In this episode we sit down with Caryn Yurkstas, Senior WFM Analyst for Paychex. Caryn started out as an agent in the Paychex contact center and has used this experie...
Episode 3: Jim Tincher from Heart of the Customer
In this episode we discuss Customer Journey Mapping with Jim Tincher from Heart of the Customer. Jim is passionate about Customer Journey Mapping and helping his clie...
Episode 2: Nicole Price from Radial
In this episode we are joined by Nicole Price, the Customer Experience Manager at Radial. Nicole has an undeniable passion for the Contact Center industry and working...
Episode 1: Daniel Rio from Zovio
In our first episode of the Working Smarter Podcast we visit with Daniel Rio from Zovio. Daniel is the Contact Center Director for Zovio of brings a wealth of experie...
Episode 0: Introduction and Welcome
In this episode I explain who I am and the purpose of this podcast and why you should tune in!