In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

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Latest Episodes

Big news - The Next Evolution of Contact Center WFM: Introducing Calabrio Workforce Intelligence

Hot off the press from Calabrio’s largest annual user conference, C3 in Dallas, comes the launch of Calabrio Workforce Intelligence - the next evolution of Workforce M...

Dan Smitley - What do we want from AI in WFM?

Dan Smitley is a WFM Guru - You may have seen him posting Will Ferrell gifs on LinkedIn every Friday, but for this episode he joins Calabrio to talk about AI in WFM an...

Why Every Contact Center Should Have a Developer On Staff with Ericc Whetstone

Ericc Whetstone joins the pod to talk about the importance of understanding what APIs can do for your contact center, use cases of great API development, and how impor...

AI Reporting and the future with AWS

Spend a little time with the Amazon Web Services team as we talk about the future of reporting, especially around AI.  How will AI help us find data faster?  Listen an...

Martin Teasdale of Get Out of Wrap - Contact Centre or Contact Center?

Working Smarter is joined by Martin Teasdale, the founder of Get out of Wrap, a UK-based podcast and consulting firm that specializes in contact centers...or is that c...

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